A domain showing the wrong website usually means the DNS is pointing somewhere unexpected, the domain was added with the wrong document root, or the correct site files are missing from its folder.
Common symptoms
- The domain loads another customer's site or your primary domain site
- You see a default page instead of your intended site
- The issue appears after adding an addon domain or subdomain
Troubleshooting steps
- In cPanel, review the domain configuration and identify the document root assigned to the affected domain.
- Check that the website files for that domain are stored in the matching document root rather than only in
public_html. - Confirm the domain's DNS A record points to the correct hosting server.
- If nameservers were changed recently, allow propagation time and test using fresh DNS lookups.
- Remove duplicate or conflicting web server redirects in
.htaccessor your application configuration.
Additional notes
- The primary domain and addon domains can share unexpected content if files are uploaded to the wrong folder.
- CDN or proxy services can cache an incorrect response and make the issue appear unresolved after you fix it.
When to contact support
Contact support if the domain document root looks correct but another account's content is still loading.