Help center · Syndaq

How to fix corrupted or partial website restores

Recover from restores that completed incompletely or introduced mixed state.

A partial restore leaves the site in a mixed state where some files or tables are old and others are current, often causing unpredictable errors.

Common symptoms

  • The site partially works after restore
  • Images load but admin fails
  • Database schema errors appear after a recovery attempt

Troubleshooting steps

  1. Identify whether the issue is file-only, database-only, or both.
  2. Compare the restored backup date for files and database to ensure they belong to the same recovery point.
  3. Replace incomplete uploads with a fresh copy of the backup archive rather than layering multiple partial restores.
  4. Verify critical configuration files match the restored database credentials and domain values.
  5. Test key functions methodically after restore: homepage, login, forms, uploads, and scheduled tasks.

Additional notes

  • Mixed-state restores are harder to troubleshoot than clean full restores from one known point.
  • Do not assume a restore is complete until both files and data are validated.

When to contact support

Contact support if you need assistance confirming whether the backup itself is incomplete.

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