A partial restore leaves the site in a mixed state where some files or tables are old and others are current, often causing unpredictable errors.
Common symptoms
- The site partially works after restore
- Images load but admin fails
- Database schema errors appear after a recovery attempt
Troubleshooting steps
- Identify whether the issue is file-only, database-only, or both.
- Compare the restored backup date for files and database to ensure they belong to the same recovery point.
- Replace incomplete uploads with a fresh copy of the backup archive rather than layering multiple partial restores.
- Verify critical configuration files match the restored database credentials and domain values.
- Test key functions methodically after restore: homepage, login, forms, uploads, and scheduled tasks.
Additional notes
- Mixed-state restores are harder to troubleshoot than clean full restores from one known point.
- Do not assume a restore is complete until both files and data are validated.
When to contact support
Contact support if you need assistance confirming whether the backup itself is incomplete.