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Help center · Syndaq

Setting or changing your Support PIN

Create or update the Support PIN used for phone and chat account verification.

The Support PIN is a 4–8 digit code that verifies your identity for phone support and live chat when you are not already signed in.

Open Security Settings

  • Account menu → Security & Support PIN, or
  • Client area home → Support PIN button, or
  • My Details → Phone & chat verification → Set / Change Support PIN

Set a new PIN

  1. Under Support PIN, enter a Choose PIN value (digits only, 4 to 8 characters).
  2. Enter the same value under Confirm PIN.
  3. Click Set Support PIN.

Change an existing PIN

  1. Enter your Current PIN.
  2. Enter and confirm the New PIN.
  3. Click Update Support PIN.

If you forget the current PIN, use the eye icon on the dashboard or Security page to reveal it (you will need your account password), then update it. You can also remove the PIN from Security Settings by entering the current PIN and choosing Remove Support PIN.

What else you need for phone verification

Phone AI and live chat verification usually need your Support PIN plus one of: account number (shown on the client area home and Security page), account email, or account phone.

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